AP Clerk / Claims Specialist


To apply: please email your resume, and cover letter to jobs@alicelanehome.com

QUALIFICATIONS & EXPERIENCE

  • Professional background and previous work history dealing with a high level of customer service.

  • Ability to learn digital tools to record and enter data.

  • Communicate well with customers digitally, in person, and via telephone.

  • Solving problems while also creating and implementing systems to help improve processes.

  • Adapting quickly to new situations.

  • Creative ability to resolve unique customer service scenarios.

  • Basic math, accounts payable, and organizational skills.

  • Working closely with others to maintain and perform new and old strategies.  

RESPONSIBILITIES

  • Invoicing bills and recording credit memos.

  • Maintaining a positive standing regarding accounts payable.

  • Main point of contact for customers dealing with claimed/damaged product(s).

  • Coordinating and scheduling the return/replacement/repair of damaged items with client, warehouse, and manufacturer.

  • Submitting claims to vendors in a quick and proficient manner.

  • Sending frequent claim updates to customers.

  • Implementing new processes to improve the claims and accounts payable process.

  • Processing returns to vendors.

  • Keeping organized records of all claimed items and their status.

  • Addressing and diffusing customer concerns and questions.

  • Gaining and maintaining proficient knowledge of vendor/manufacturers and freight carrier claims policies.

  • Perform excellent customer service from start to finish of the claims process.

  • Resolving claims and sending review requests.


Graphic Production Artist


To apply: please email your resume, and cover letter to jobs@alicelanehome.com

QUALIFICATIONS & EXPERIENCE

  • Entry level work experience in graphic layout for both digital and print applications

  • Proficiency within the Adobe Creative Suite:  InDesign / Photoshop / Illustrator

  • Basic Understanding of digital email marketing tools

  • Basic understanding of brand development and integrated marketing campaigns.

  • Good creative instincts with an understanding of design, photography, typography, and layouts – understanding of interior design is a plus.

  • Strong time management skills and experience managing multiple projects simultaneously.

  • Ability to turn high-level concepts into actionable content and clearly articulate ideas to the creative team and other internal stakeholders.

RESPONSIBILITIES

  • Oversight and implementation of existing brand standards for company collateral both internal and external facing

  • Working in collaboration with the Marketing team and Design Executive to create visual language for marketing campaigns.

  • Digital creation & implemention of graphics for Social media & web related marketing activities: Instagram, Pinterest, e-commerce, email, web

  • Providing guidance and oversight during photoshoots, specific to implementation of graphic typography

  • Creating layouts of marketing materials for internal and external distribution

  • Working with the creative and marketing teams to field relevant requests and deliver assets within specified timelines.

  • Photo editing for web or marketing purposes.

  • Layout and ordering of graphics for store display windows and other printed collateral

  • Digital creation & management of marketing emails

  • Consult with internal teams to create cohesive designs that reflect their project-specific needs

To apply: please email your resume, and cover letter to jobs@alicelanehome.com


E-Commerce Customer
Experience Specialist


To apply: please email your resume, and cover letter to jobs@alicelanehome.com.

QUALIFICATIONS & EXPERIENCE

  • Professional background & practical work experience in high level customer

    service & client interactions

  • Understanding of sales and the customer experience

  • Ability to learn digital tools to process orders, analyze data and draw actionable

    insights & conclusions

  • Communicating well with customers digitally, in person & over the phone

  • Working closely with the marketing, inventory & executive team to develop web

    strategies around product and customer experience.

RESPONSIBILITIES

  • Coordination and execution of all e-commerce customer service touch points.

  • Addressing customer service & product related issues for e-commerce through the on line portal, email or phone.

  • Developing and implementing a packaging & shipping process specific to Alice Lane experience & the e-commerce business.

  • Answering customer questions related to product, new orders, returns, etc. and coordinating related activities to address and resolve customer concerns.

  • Initial processing of e-commerce orders from Shopify through the internal inventory system and through to the vendor.

  • Coordinating returns and Issuing refunds for e-commerce transactions

  • Notifying customers of backorders, discontinued items & shipping delays

  • Gaining and maintaining full knowledge of the product

  • Overseeing the packaging and shipping of e-commerce orders from the showroom location.

  • Providing the management & executive team with feedback and insights about the e-commerce experience and the systems that support it


Interior Designer


To apply: please email your resume, portfolio, and cover letter to jobs@alicelanehome.com.

Plan, design, and specify furniture, finishes, lighting & art for interiors & exteriors of residential & commercial buildings. Formulate design which is in line with brand aesthetic and conducive to the client’s lifestyle. Use excellent communication skills and experience to lead design teams, subcontractors and connect with clients. We attract life-long clients, repeat customers, and raving fans because we don’t just get a job done; we’re warm, concerned, likable, intuitive, and thoughtful.

RESPONSIBILITIES

  • Collaborate with design team on concepts and design development

  • Knowledge of high-end furniture vendors & other industry resources

  • Participate in all phases of design projects assigned, including but not limited to space planning, furniture layouts, development of CAD drawings, product specification, budgeting, presentations to the client, and job site supervision

  • Collaboration with a team of designers to achieve an elevated design that is unique and specific to each client

  • Proactively anticipate the needs of the client and project & be a self-started to move through projects efficiently

  • Maintain and make updates finish/fixture schedule that effectively communicates design selection and details, allowing contractors and subs to accurately execute

  • Generate & maintain client materials for projects, including all correspondence, drawings, binders, etc.

  • Provide accurate time records each day both billable and non-billable

  • System Proficiency: AutoCAD/InDesign/Excel/Word/Outlook

  • Excellent communication skills (verbal/written) with clients and all internal colleagues. Be dependable, responsive, thorough and detailed

  • Meet or exceed monthly goals

QUALIFICATIONS

  • Bachelor’s degree from a four-year college or university with preferably a major in interior design, interior architecture or a related field; or an Associate Degree

  • OR Minimum of 2 years of work experience in lieu of a four-year degree.

WORK EXPERIENCE

  • Minimum of two years sales and/or interior design experience required.

SKILLS

  • Portfolio should demonstrate training in color coordination, product coordination, drafting and the ability to space plan.

  • Knowledge of high-end residential products and the ability to specify.

  • Knowledge and familiarity with AutoCAD, Adobe Illustrator, Photoshop, InDesign, and the Microsoft Suite


Marketing Internship

To apply: please email your resume and cover letter to jobs@alicelanehome.com.

At Alice Lane Home Collection, we believe that an internship is as much about learning as it is becoming a valuable member of the team. Our marketing department is passionate about promoting and constantly evolving the Alice Lane brands. Our internships offer experience that may help cultivate that same passion while providing a deeper knowledge of various marketing strategies. As a marketing intern, you will assist our Marketing team with a variety of tasks, both creative and technical.

INTERN RESPONSIBILITIES

  • Be on time and communicate schedule changes

  • Complete daily opening and closing procedures for your shift

  • Complete your assigned work prior to leaving for the day

  • Report weekly on the progress and success of your assigned projects

EXAMPLES OF TASKS YOU WILL PERFORM:

  • Assisting with the planning and execution of marketing strategies

  • Assisting in collection, organization and publication of design portfolios

  • Contributing to web-based content (blogs, e-commerce, etc.)

  • Assisting with success of social media marketing (Instagram, Pinterest, Facebook, etc.)

  • Assisting with photo and video shoots

  • Contributing to the overall success of retail revenue

  • Other tasks assigned by the Marketing Manager

INTERN REQUIREMENTS

Must be available to intern for a minimum of 20 hours per week

Self-motivation is a must. Must be enrolled in a Bachelor’s degree program, with at least 1 year of study in Marketing, Communication, Public Relations or related field. A knowledge of the interior design industry will make your internship more enjoyable.

Necessary skills include:

  • Excellent writing skills for web, print and social media

  • Excellent understanding of social media strategies and platforms

  • Proficient with Photoshop, InDesign and Illustrator

  • Familiarity with online marketing data applications and analytics

  • Comfortable working in an interactive and team-based environment

  • Good time management and organizational skills

  • Should be open-minded, a fast learner, enthusiastic, and adaptable.