JOB RESPONSIBILITIES:
Work with vendors and shipping companies to resolve customer service issues
Update customers in a timely manner
Work with shipping companies to manage logistics of lost or damaged items
Work closely with designers and project managers
Learn Alice Lane processes, systems and products
Ability to work independently and under tight deadlines
Organized and communicates effectively
QUALIFICATIONS & EXPERIENCE:
Associates degree in business or related field, or relevant work experience
Basic computer skills (Excel, Word, Outlook, etc)
Strong problem-solving skills
Excellent communication and follow up ability
Exceptional customer service skills
Excellent organization skills
Growth mindset and proactive
Strong written and verbal skills
Willingness to go above and beyond job requirements
Be dependable, responsive, thorough and detailed
This position is located at our warehouse in Lindon, Utah